Privacy Policy

Last Updated: June 19, 2026

Introduction

Rosh Elite Moving Group (“we,” “us,” or “our”), owned and operated by Roshane and Princess, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (roshelitemoving.ca), use our services, or otherwise interact with us.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please refrain from using our website or providing us with personal information.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and property address provided through our contact forms, phone calls, or in-person consultations.
• Service Information: Details about your property, moving needs, service history, inventory, and scheduling preferences.
• Payment Information: Billing details necessary to process payments for our services. We do not store credit card numbers on our systems.
• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our site, collected through cookies and similar technologies.
• Communication Records: Records of emails, text messages, and other correspondence between you and our team.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, schedule, and manage our moving and packing services
• To respond to your inquiries and requests for estimates or quotes
• To process payments and maintain accurate billing records
• To communicate with you about appointments, move confirmations, and service updates
• To send SMS notifications and reminders related to your booking (see SMS Consent below)
• To improve our website, services, and customer experience
• To comply with legal obligations and resolve disputes

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who help us operate our business, such as payment processors, scheduling software, CRM platforms, and website hosting providers. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Protection: We may share information to protect the rights, property, or safety of Rosh Elite Moving Group, our customers, or others.

SMS Communications & Consent

By providing your phone number and opting in through our website or booking form, you consent to receive text messages from Rosh Elite Moving Group regarding your inquiries, quotes, booking confirmations, appointment reminders, and service updates.

• Message frequency will vary based on your booking status and interactions with our team
• Standard message and data rates from your mobile carrier may apply
• You may opt out at any time by replying STOP to any message
• Reply HELP for assistance or contact us at info@roshelitemoving.ca

We do not share your phone number or SMS consent data with third parties for marketing purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Third-Party Services

Our website may contain links to third-party websites or use third-party services such as Google services, analytics tools, and chat widgets. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you interact with through our site.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, and to comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access and obtain a copy of your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to withdraw consent to processing
• The right to opt out of marketing communications

To exercise any of these rights, please contact us using the information provided below.

Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: